Director, Order and Customer Engagement

1 day ago


Philadelphia, Pennsylvania, United States 1925 GlaxoSmithKline LLC Full time

About the Role:

The Director of Order and Customer Engagement is a second-line leader role responsible for an organization of 12 team members, including 5 direct reports. The team supports the entire GSK/ViiV portfolio and US/PR customers, ranging from wholesalers/distributors to specialty pharmacies. The Director will lead the team in ensuring timely and accurate order processing, channel monitoring, and reporting, while also driving a customer-centric strategy.

Key Responsibilities:

  • Define and communicate the vision, mission, and strategic priorities for the Customer Operations organization.
  • Lead a large, diverse organization responsible for managing order-to-cash activities, impacting financial sales and government price reporting.
  • Drive a performance-based culture of accountability and trust, high-quality standards, and robust compliance controls.
  • Design and own SOX and management controls to meet legal and government pricing requirements.
  • Effectively coach and develop first-line leaders and quality assurance analysts to support team and manage major implementation projects.

Requirements:

  • Bachelor's degree.
  • 5+ years of experience in the pharmaceutical industry.
  • Minimum of 3 years' experience leading a team.
  • Advanced reporting and analytical skills.
  • Minimum of 3 years' experience leveraging system enhancements and technology to drive business process improvements.


  • Philadelphia, Pennsylvania, United States 1925 GlaxoSmithKline LLC Full time

    Job Title: Director of Order and Customer EngagementThe Director of Order and Customer Engagement is a key leadership role responsible for overseeing the entire order-to-cash process, ensuring timely and accurate order processing, and delivering exceptional customer experiences.Key Responsibilities:Develop and execute a customer-centric strategy to drive...


  • Philadelphia, Pennsylvania, United States Bare Bones Engagement Full time

    {"h1": "Customer Service Representative Job Description", "p": "At Bare Bones Engagement, we are seeking a skilled Customer Service Representative to be the face of our company during live promotional events and advertising campaigns. As a key member of our team, you will interact with customers, answer inquiries, and ensure excellent client service during...


  • Philadelphia, Pennsylvania, United States 1925 GlaxoSmithKline LLC Full time

    Job SummaryThe Director of Order, Returns and Customer Engagement is a senior leadership role responsible for overseeing the organization's order-to-cash activities, ensuring timely and accurate processing, and driving customer-centric strategies. This role requires a strong leader who can manage a diverse team, drive performance, and mitigate financial...


  • Philadelphia, Pennsylvania, United States Archdiocese of Philadelphia Full time

    Job SummaryThe Director of Parish Engagement will work closely with the Pastor, Parochial Vicar, staff, and other ministries to facilitate and promote involvement and engagement in the life of the parish through parish events. The Engagement Director will also facilitate meaningful parish engagement with our surrounding communities, helping build trusting...


  • Philadelphia, Pennsylvania, United States The University of Pennsylvania Full time

    Job Title: IT Technical Director for Engagement PlatformsJoin the University of Pennsylvania as an IT Technical Director for Engagement Platforms and take ownership of the Engagement/CRM Platforms Portfolio for the Wharton School. As a key member of the Wharton Computing team, you will align service offerings with the higher-level Mission and Strategic Goals...


  • Philadelphia, Pennsylvania, United States Girl Scouts of Eastern PA Full time

    Director of Community EngagementAre you a motivated leader with a passion for building strong community networks? Girl Scouts of Eastern Pennsylvania is seeking a Director of Community Engagement to join our Mission Delivery team.About the RoleThe Director of Community Engagement will be responsible for driving membership growth strategy and implementation...


  • Philadelphia, Pennsylvania, United States KIPP Philadelphia Public Schools Full time

    {"Job Title": "Director of Employee Engagement", "Job Description": "Job SummaryKIPP Philadelphia Public Schools is seeking a highly skilled Director of Employee Engagement to join our team. This role will be responsible for designing and implementing employee engagement programs that foster a positive and inclusive work environment, driving employee...


  • Philadelphia, Pennsylvania, United States Archdiocese of Philadelphia Full time

    Job SummaryThe Director of Parish Engagement will work closely with the Pastor, Parochial Vicar, and staff to foster a sense of community and engagement within the parish. This role will involve developing and implementing strategies to promote involvement and participation in parish events, as well as building relationships with surrounding communities.Key...


  • Philadelphia, Pennsylvania, United States Kipp Full time

    About KIPP Philadelphia SchoolsKIPP Philadelphia Schools is a national network of free, open-enrollment, college-preparatory public schools committed to partnering with students and families to disrupt systemic educational inequity and create a future without limits.Job DescriptionThe Director of Employee Engagement will work to continuously improve systems...


  • Philadelphia, Pennsylvania, United States Jefferson Health Full time

    Job Title: Director of Development and Community EngagementJefferson Health is seeking a highly skilled and experienced Director of Development and Community Engagement to join our team. As a key member of our Office of Institutional Advancement, you will play a critical role in advancing our commitment to health equity and community engagement through...


  • Philadelphia, Pennsylvania, United States The University of Pennsylvania Full time

    Job SummaryThe University of Pennsylvania, a world-renowned leader in education, research, and innovation, seeks a highly skilled Associate Director of Student Engagement to support student success by strategically enhancing the co-curricular experience for Wharton undergraduates. This role will oversee and assess programs and initiatives related to student...


  • Philadelphia, Pennsylvania, United States Thomas Jefferson University & Jefferson Health Full time

    Job Title: Director of Development and Community EngagementThomas Jefferson University & Jefferson Health is seeking a highly skilled and experienced Director of Development and Community Engagement to join our team. As a key member of our Office of Institutional Advancement, you will play a critical role in advancing our commitment to health equity and...


  • Philadelphia, Pennsylvania, United States 1925 GlaxoSmithKline LLC Full time

    Job SummaryThe Director of Order and Revenue Cycle Operations is a senior leadership role responsible for overseeing the entire order-to-cash process, ensuring timely and accurate order processing, and driving revenue growth. This role requires a strong leader who can manage a diverse team, drive process improvements, and ensure compliance with regulatory...


  • Philadelphia, Pennsylvania, United States Jefferson Health Full time

    Job SummaryThe Associate Director of Donor Engagement will lead the development and implementation of a comprehensive benefactor recognition strategy, fostering meaningful relationships with donors and promoting a positive attitude towards giving at Jefferson Health.Key ResponsibilitiesManage key elements of the benefactor engagement program, providing...


  • Philadelphia, Pennsylvania, United States InsideHigherEd Full time

    Job SummaryThe Associate Director for Community Engagement and Student Development is a key member of the University Life team, responsible for overseeing student leadership, development, and programs. This role will lead the selection, supervision, and evaluation of student building supervisor and welcome desk ambassador staffs, while providing direction...


  • Philadelphia, Pennsylvania, United States Thomas Jefferson University & Jefferson Health Full time

    Job SummaryWe are seeking a highly skilled and experienced Director of Development and Community Engagement to join our team at Thomas Jefferson University & Jefferson Health. This key role will be responsible for leading our efforts in health equity and community engagement, with a focus on fundraising and philanthropic partnerships.Key...


  • Philadelphia, Pennsylvania, United States Thomas Jefferson University & Jefferson Health Full time

    Job SummaryWe are seeking a highly skilled and experienced Director of Development and Community Engagement to join our team at Thomas Jefferson University & Jefferson Health. This key role will be responsible for leading our efforts in health equity and community engagement, with a focus on fundraising and philanthropic partnerships.Key...


  • Philadelphia, Pennsylvania, United States Thomas Jefferson University & Jefferson Health Full time

    Job SummaryWe are seeking a highly skilled and experienced Associate Director to lead our benefactor engagement program. The successful candidate will be responsible for developing and implementing a comprehensive strategy to recognize and engage our donors, while promoting a positive attitude towards giving at Thomas Jefferson University & Jefferson...


  • Philadelphia, Pennsylvania, United States The Outreach Team Full time

    {"h1": "Job Title: Voter Turnout Field Director", "h2": "Job Summary", "p": "The Outreach Team is seeking a Voter Turnout Field Director to manage our offices in Atlanta GA and Philadelphia PA. This role will oversee the recruitment, training, and management of a team of canvassers to mobilize voters. The ideal candidate will have leadership experience, a...


  • Philadelphia, Pennsylvania, United States Drexel University Full time

    Job SummaryThe Associate Director of Development is a key member of the Institutional Advancement team at Drexel University, responsible for engaging and building relationships with donors, alumni, and friends of the College of Nursing and Health Professions. This role involves identifying, cultivating, and soliciting philanthropic support to advance the...