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Clinical Operations Assistant

2 months ago

Eden Prairie, Minnesota, United States Advent Full time

About the Role:

The Patient Services Representative is a vital member of the Advent team, serving as the primary point of contact for patients throughout their treatment journey. This role requires exceptional communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

  • Greet patients and accurately check them into the Electronic Health Record (EHR) system using established protocols.
  • Order Sleep Study devices and upload reports into the system.
  • Review future clinic schedules to ensure insurance and necessary patient documentation is complete.
  • Schedule patient appointments and provide overflow coverage as needed.
  • Own the opening and closing of the clinic, ensuring seamless operations.
  • Responsible for ensuring documentation is complete, patient payments are received, and working with the clinic team to maintain daily schedules.
  • Order medical supplies and pharmaceuticals as needed, following established protocols.
  • Cross-train as a Medical Assistant.

Requirements:

  • Prior medical experience is preferred.
  • Proven ability to independently apply best practices in time management.
  • Proven ability to multitask in a fast-paced environment.
  • Prior experience and/or desire to work in a role held accountable to quality performance metrics.
  • Strong customer service focus.
  • Solid technology skills, including Outlook, Word, Excel, and Electronic Health Records.
  • Great attention-to-detail and accuracy in work.
  • Solution-oriented problem solver.
  • Strong work ethic, commitment to teamwork, positive attitude, and willingness to get the job done.
  • Ability to travel between locations.

Why Advent:

  • Competitive PTO and holiday pay.
  • Medical, dental, and vision insurance options with a generous employer-paid HRA account.
  • 401k contribution and life insurance.
  • Rewarding work with standard business hours (Monday-Friday, 8am-4:30pm).
  • A culture that values kindness, solutions-mindedness, and encourages questions.