Clinical Operations Associate

2 days ago


Eden Prairie, Minnesota, United States Allina Health Full time
Job Summary

Allina Health is a not-for-profit health system that prioritizes patient-centered care throughout Minnesota and western Wisconsin. If you value delivering exceptional care, consider a career at Allina Health.

Our mission is to provide compassionate care, prevent illness, restore health, and provide comfort to all who entrust us with their care.

This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.

Key Position Details
  • 0.8 FTE (64 hours per two-week pay period)
  • 8-hour, day shifts
  • No weekends or holidays
  • Benefit eligible
Job Description

As a Clinical Operations Associate, you will be responsible for greeting and welcoming patients to Allina at in-person appointments or by providing support via phone. You will provide a standard registration process by collecting demographic and financial data and entering information into the electronic medical record.

Key Responsibilities

  1. Greet, welcome, and perform the registration process with patients in person or by phone
  2. Appropriately utilize all tools, resources, and procedures to conduct patient check-in, which includes interviewing patients to collect demographic and insurance information, providing patients with appointment-specific forms, and obtaining necessary and appropriate documentation
  3. Assist patients with telephone encounters
  4. Identify key words to initiate appropriate responses and de-escalation techniques as needed
  5. Direct patients to appointment or procedure
  6. Collect co-pays and/or remaining balances
  7. Obtain signatures from patients as needed
  8. Respond to questions regarding financial assistance programs
  9. Perform the End of Day reconciliation process
  10. May participate in the prescription refill order process as appropriate and in scope for position
  11. Manage and organize the patient care lobby (or lobbies) and provide other department support

Additional Responsibilities

  1. Clean and disinfect the lobby and check-in area(s), wheelchairs, stair wells, door handles, clipboards, and elevator keys throughout the day
  2. Unpack and restock supplies, file cabinet(s), and other clinic resources such as brochures and business cards, makes copies of documents as needed
  3. May schedule appointments and/or help with other office communication needs such as answering and transferring calls, handling messages, and paging necessary parties
  4. Perform weekly downtime check
  5. Active participation in staff meetings

Required Qualifications

  • Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
  • 1 year of basic computer skills

Preferred Qualifications

  • Associate's or Vocational degree
  • 0 to 2 years of experience with Microsoft Office products (Word, Outlook, and Excel)
  • 0 to 2 years of customer service, clerical, or other business office environment experience
  • 0 to 2 years of medical terminology knowledge


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