Executive Director of Deposit and Loan Servicing Operations

6 days ago

Sacramento, California, United States Golden 1 Credit Union Full time
About the Role

We are seeking a highly experienced and strategic leader to join our team as the Senior Vice President of Operations and Service Excellence at Golden 1 Credit Union. This is a unique opportunity to lead a high-performing team and drive business growth while ensuring exceptional member service.

Key Responsibilities
  • Leadership and Strategy: Define and build buy-in for the business unit's strategic vision, implement solutions that deliver the strategy, and lead changes necessary to support firm growth while ensuring Golden level member service.
  • Operational Excellence: Oversee business unit planning, risk, governance, quality, reporting, project management, monitoring, and finance to ensure flawless and efficient processes.
  • Talent Management: Create an inclusive, open, and positive work environment by embracing diversity, providing equal opportunities, fostering open communication, promoting collaboration, offering support and resources, and leading by example.
  • Process Improvement: Own the process, know the process, document the process, measure process effectiveness and efficiency, and eliminate operational re-work and exceptions through continuous improvement and root cause analysis.
  • Risk Management: Understand the components of a risk management framework, know the regulatory requirements applicable to your processes, and ensure an appropriate control environment that can be evidence performance within the firm's moderate to low risk appetite.
Requirements
  • Experience: Minimum ten years of progressively responsible management experience within a financial institution in cards, loan, and account servicing operations, with a minimum of five years of direct supervisory experience.
  • Knowledge and Skills: Strong oral and written communication skills, office productivity software, loan and deposit processing, account and loan servicing operations, applicable regulations and procedures, and evolving industry trends.
  • Education: Bachelor's Degree in a related field or equivalent work experience.
What We Offer

At Golden 1 Credit Union, we offer an excellent benefits package, tuition reimbursement, training opportunities, and scholarships for our employees' dependents. We are committed to providing a positive and inclusive work environment that supports the growth and development of our team members.

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