Operations Services Director
6 days ago
The Vice President of Deposit and Loan Servicing Operations will oversee all credit union functions and operations related to consumer and business loans, lines, and leases. This includes real estate secured, non-real estate secured, auto/RV/marine, and equity products.
Key Responsibilities- Oversight of the entire department with up to 200 FTEs.
- Define and build buy-in for the business unit's strategic vision; implement solutions that deliver the strategy.
- Lead changes necessary to support firm growth strategy while ensuring high-level member service and creating a scalable operation within current cost structure.
- Collaborate with senior management, peers, and partners across the credit union on enterprise and departmental initiatives to accomplish strategic goals and remain within low-mod risk appetite.
- Leverage data and analytics to solve problems and articulate operational strengths, weaknesses, and ongoing performance.
- Implement and publish KPIs, KRIs, OKRs with appropriate targets and thresholds (RYG) across people, process, technology, risk, and strategy.
- Oversee business unit planning, risk, governance, quality, reporting, project management, monitoring, and finance.
- Stay current on service delivery and technology trends across operations.
- Minimum ten years of progressively responsible management experience within a financial institution in cards, loan, and account servicing operations.
- Minimum of five years of direct supervisory experience.
- Strong oral and written communication skills, office productivity software, loan and deposit processing, account and loan servicing operations, applicable regulations and procedures, and evolving industry trends.
- Knowledge of the principles and methods of business administration, organizational and time management skills.
- Bachelor's Degree in related field or equivalent work experience.
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