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Deposit and Loan Servicing Operations Manager

2 months ago

Sacramento, California, United States Golden 1 Talent Acquisition Team Full time
Job Summary

We are seeking a highly experienced and skilled professional to lead our Deposit and Loan Servicing Operations team as a Vice President. The successful candidate will be responsible for overseeing all credit union functions and operations related to consumer and business loans, lines, and leases.

Key Responsibilities
  • Oversight of the entire department with up to 200 FTEs.
  • Define and build buy-in for the business unit's strategic vision; implement solutions that deliver the strategy.
  • Lead changes necessary to support firm growth strategy while ensuring high-level member service and creating a scalable operation within current cost structure.
  • Collaborate with senior management, peers, and partners across the credit union on enterprise and departmental initiatives to accomplish strategic goals and remain within low-mod risk appetite.
  • Leverage data and analytics to solve problems and articulate operational strengths, weaknesses, and ongoing performance.
  • Implement and publish KPIs, KRIs, OKRs with appropriate targets and thresholds (RYG) across people, process, technology, risk, and strategy.
  • Oversee business unit planning, risk, governance, quality, reporting, project management, monitoring, and finance.
  • Stay current on service delivery and technology trends across operations.
  • Improve Performance Across People, Process, and Technology Through Four Key Objectives:
    • Elevate to a High-Performing Team:
      • Manage, develop, coach, and hold talent accountable.
    • Own the Risk:
      • Manage the risk of the end-to-end process within the mandate.
    • Execute Flawless and Efficient Processes:
      • Lead the process owners and managers within the operation.
    • Cultivate Peer Relationships:
      • Foster relationships internally and externally.
  • Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union's risk appetite, and ensure operational integrity and compliance with applicable regulations.
Requirements
  • Minimum ten years of progressively responsible management experience within a financial institution in cards, loan, and account servicing operations.
  • Minimum of five years of direct supervisory experience.
  • Strong oral and written communication skills, office productivity software, loan and deposit processing, account and loan servicing operations, applicable regulations and procedures, and evolving industry trends.
  • Knowledge of the principles and methods of business administration, organizational and time management skills.
  • Bachelor's Degree in related field or equivalent work experience.
  • A valid driver's license.
What We Offer

We offer an excellent benefits package, tuition reimbursement, training opportunities, and scholarships for our employees' dependents.