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Vice President of Operations Services

2 months ago

Sacramento, California, United States The Ladders Full time
Position Overview
The Vice President (VP) of Operations Services will be responsible for managing all functions and processes related to consumer and business lending, including various loan types such as real estate, auto, and equity products. This role includes overseeing documentation, funding, and servicing activities for loans and deposit accounts, ensuring compliance with relevant regulations.

Key Responsibilities
  • Lead a department of up to 200 full-time employees, ensuring operational excellence.
  • Establish and communicate the strategic vision for the business unit, driving alignment and execution of initiatives.
  • Implement necessary changes to support growth while maintaining high standards of member service and operational efficiency.
  • Collaborate with senior leadership and cross-functional teams to achieve strategic objectives while managing risk effectively.
  • Utilize data analytics to identify operational strengths and weaknesses, driving continuous improvement.
  • Develop and monitor key performance indicators (KPIs) and risk indicators (KRIs) to assess departmental performance.
  • Oversee planning, governance, quality assurance, and financial management within the business unit.
  • Stay informed on industry trends and technological advancements to enhance service delivery.
  • Focus on improving performance across people, processes, and technology through targeted objectives.
Qualifications
  • Experience: A minimum of ten years in progressively responsible management roles within financial services, with at least five years in a supervisory capacity.
  • Knowledge/Skills: Strong communication skills, proficiency in office software, and a solid understanding of loan and deposit operations, regulatory requirements, and industry trends.
  • Education: Bachelor’s degree in a relevant field or equivalent professional experience.
Operational Scope
  • Management of consumer and business loans, including documentation and servicing.
  • Oversight of deposit account operations, including compliance with regulatory requirements.
  • Leadership of a high-touch call center for business member interactions.
  • Vendor management and performance oversight.
  • Ownership of business applications and systems.
  • Centralized processing of deceased accounts and compliance with applicable laws.
Team Development
  • Foster a collaborative and inclusive work environment that promotes diversity and open communication.
  • Implement effective performance management practices to drive accountability and development.
  • Recognize and reward team contributions, while investing in employee growth and mentorship.
Process Management
  • Own and document operational processes, ensuring clarity and efficiency.
  • Continuously improve processes to meet member expectations and reduce operational costs.
  • Incorporate member feedback into process enhancements.
Risk Management
  • Understand and apply risk management frameworks to ensure compliance and operational integrity.
  • Maintain a robust control environment to mitigate risks effectively.
Physical Requirements
  • Ability to sit for extended periods and engage in occasional mobility within the workplace.
  • Occasional travel may be required for professional development and networking.