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Operations Services Director

2 months ago

Sacramento, California, United States Golden 1 Talent Acquisition Team Full time
Job Summary

We are seeking a highly experienced and skilled professional to lead our Deposit and Loan Servicing Operations team as a Vice President. The successful candidate will be responsible for overseeing all credit union functions and operations related to consumer and business loans, lines, and leases.

Key Responsibilities
  • Oversight of the entire department with up to 200 FTEs.
  • Define and build buy-in for the business unit's strategic vision; implement solutions that deliver the strategy.
  • Lead changes necessary to support firm growth strategy while ensuring high-level member service and creating a scalable operation within current cost structure.
  • Collaborate with senior management, peers, and partners across the credit union on enterprise and departmental initiatives to accomplish strategic goals and remain within low-mod risk appetite.
  • Leverage data and analytics to solve problems and articulate operational strengths, weaknesses, and ongoing performance.
  • Implement and publish KPIs, KRIs, OKRs with appropriate targets and thresholds (RYG) across people, process, technology, risk, and strategy.
  • Oversee business unit planning, risk, governance, quality, reporting, project management, monitoring, and finance.
  • Stay current on service delivery and technology trends across operations.
  • Improve Performance Across People, Process, and Technology Through Four Key Objectives:
    • Elevate to a High-Performing Team:
      • Manage, develop, coach, and hold talent accountable.
    • Own the Risk:
      • Manage the risk of the end-to-end process within the mandate.
    • Execute Flawless and Efficient Processes:
      • Lead the process owners and managers within the operation.
    • Cultivate Peer Relationships:
      • Foster relationships internally and externally.
Requirements
  • Minimum ten years of progressively responsible management experience within a financial institution in cards, loan, and account servicing operations.
  • Minimum of five years of direct supervisory experience.
  • Strong oral and written communication skills, office productivity software, loan and deposit processing, account and loan servicing operations, applicable regulations and procedures, and evolving industry trends.
  • Knowledge of the principles and methods of business administration, organizational and time management skills.
  • Bachelor's Degree in related field or equivalent work experience.
  • A valid driver's license.
What We Offer

We offer an excellent benefits package, tuition reimbursement, training opportunities, and scholarships for our employees' dependents.