Front Office Operations Manager
2 weeks ago
We are seeking an experienced Front Office Operations Manager with a strong background in hospitality management, specifically within the Hyatt brand. The ideal candidate will possess proficiency in Opera PMS and demonstrate a commitment to delivering exceptional guest experiences.
Compensation: $80,000 Annualized
Role Overview:
This position involves overseeing the front office to ensure compliance with all hotel protocols, regulations, and standards, while continuously striving for total guest satisfaction.
Key Responsibilities:
- Supervise front office operations to guarantee a seamless, efficient, and professional service.
- Implement and uphold all operational procedures and policies.
- Facilitate smooth check-in and check-out processes for all guests, ensuring accurate handling of guest accounts.
- Address and resolve guest requests and concerns promptly and effectively.
- Perform front desk duties as necessary to support the team.
- Lead by example, fostering a culture of gracious and proactive hospitality.
- Minimum of 2 years of experience as a Front Office Manager within the Hyatt Regency brand.
- Proficient in Opera PMS.
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