Front Desk Supervisor

5 days ago


Lincoln, Nebraska, United States The Scarlet, A Tribute Portfolio Hotel Full time
{"title": "Front Desk Supervisor", "description": "Lead the Front Desk Team

As a Front Desk Supervisor at The Scarlet, A Tribute Portfolio Hotel, you will be responsible for leading the front desk team in delivering exceptional guest service. Your high energy, enthusiasm, and strong leadership skills will ensure smooth front desk operations and create memorable experiences for our valued guests.

Key Responsibilities
  • Supervise front desk operations, including check-in, check-out, and guest services
  • Lead and motivate the front desk team to provide exceptional customer service
  • Handle guest inquiries, concerns, and special requests in a professional and efficient manner
  • Train and onboard new front desk staff members
  • Ensure accuracy and completeness of guest reservations and billing information
  • Collaborate with other departments to resolve guest issues and enhance guest experiences
  • Maintain a clean and organized front desk area
  • Monitor and maintain compliance with hotel policies and procedures
Requirements
  • Prior cash handling experience necessary
  • High School graduate or G.E.D. equivalent
  • Ability to communicate effectively with the public and other Team Members
  • Read, write and speak English fluently
  • Six months Front Desk experience
  • Strong computer skills
  • Flexible schedule including nights and weekends
Benefits

The Scarlet, A Tribute Portfolio Hotel offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

  • Three Tiers of Medical Coverage
  • Dental & Vision Coverage
  • 24/7 Teledoc service
  • Free Maintenance Medications
  • Pet Insurance
  • Hotel Discounts
  • Tuition Reimbursement
  • Paid Time Off (vacation, sick, bereavement, and Holidays)
  • 401K Match
", "company": "The Scarlet, A Tribute Portfolio Hotel"}
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