Front Desk Associate

4 days ago


Lincoln, Nebraska, United States Marcus Corporation Full time
Job Summary

We are seeking a highly skilled and professional Front Desk Clerk to join our team at the Marcus Corporation. As a Front Desk Clerk, you will be responsible for providing exceptional guest service, ensuring a positive experience for all hotel guests.

Key Responsibilities
  • Facilitate all transactions, including check-ins, check-outs, and resolving guest requests and complaints.
  • Represent the hotel with professionalism and decorum, remaining calm and alert during emergency and/or heavy hotel activity.
  • Make appropriate room selections based on guests' needs, making corrections and adjustments throughout the shift.
  • Input and retrieve information from computer systems using electronic and numerical codes.
  • Perform all other related duties and special projects as requested and/or assigned.
Requirements
  • High school diploma or equivalent required.
  • Prior hospitality and/or cash handling experience preferred.
  • Excellent phone etiquette skills, interpersonal, listening, and communication skills.
  • Ability to operate a 10-key by touch and be knowledgeable in accounting operations.
  • Must be detail-oriented, able to multi-task, and produce high-quality and accurate work.
Working Conditions

The Front Desk Clerk will work a varied schedule, including days, evenings, weekends, and holidays, and must be able to work under pressure. The ideal candidate will be able to effectively deal with guest and employee concerns in a friendly and positive manner.



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