Front Desk Representative
6 days ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Holiday Inn Express Lincoln South.
Key Responsibilities:
- Register and assign rooms to guests in a timely and efficient manner.
- Confirm phone and online reservations, ensuring accuracy and attention to detail.
- Respond to guest needs, requests, and complaints in a professional and courteous manner.
- Collect payment from departing guests, maintaining a high level of customer satisfaction.
- Maintain accurate records of occupied rooms and guests, ensuring seamless communication with designated departments.
Requirements:
- Previous experience in customer service, front desk service, or related fields, with a proven track record of success.
- Ability to build rapport with guests, understanding their needs and preferences.
- Strong organizational skills, with a focus on attention to detail and multitasking.
- Excellent written and verbal communication skills, with the ability to effectively communicate with guests and colleagues.
About Us:
Holiday Inn Express Lincoln South is a family-owned hotel that prides itself on providing exceptional customer service and a warm welcome to our guests. We are committed to creating a positive and inclusive work environment, where our team members can thrive and grow.
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