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Medical Office Coordinator

1 month ago

San Marcos, California, United States TrueCare Full time
Medical Receptionist Job Description

TrueCare is seeking a highly organized and friendly Medical Receptionist to join our team. As a Medical Receptionist, you will be responsible for creating a welcoming and efficient front office environment for patients and facilitating their flow through one of our health centers.

Key Responsibilities:

  • Ensure the reception area is well-maintained and fully operational at the start of business hours.
  • Check patients in, verifying their identification, address, phone number, and billing information.
  • Inform patients of TrueCare services, policies, and procedures.
  • Qualify self-pay patients for available programs and accurately enter data into our Electronic Health Record (EHR).
  • Print and verify immunization records for children through the San Diego Immunization Record (SDIR).
  • Respect and maintain patient confidentiality at all times.
  • Answer incoming calls, address inquiries, and take detailed messages when necessary.
  • Pre-register, register, and schedule patient appointments as needed.

Requirements:

  • High school diploma or equivalent.
  • One year of experience as a Medical Receptionist or Customer Service Representative.
  • Basic computer proficiency.
  • Knowledge of episodic programs and qualification requirements.
  • Bilingual in English and Spanish.

Preferred Qualifications:

  • Experience working with EHR.
  • Knowledge of medical terminology.
  • Knowledge of healthcare insurance billing procedures, including ICD-9 and CPT/HCPCS coding conventions and procedures.

TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state, or local law.