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Customer Service Representative

2 months ago

Detroit Lakes, Minnesota, United States Dahl Consulting Full time

Job Summary: We are seeking a highly skilled and detail-oriented Member Services Representative to join our team at Dahl Consulting. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, handling transactions, and resolving account issues.

Key Responsibilities:

  • Transaction Processing: Assist clients with transactions and cash services by phone, in-person, and drive-through.
  • Customer Service: Provide exceptional service when handling checks, cash services, deposits, and completing clients' paperwork.
  • Account Resolution: Resolve clients' account problems in a timely and professional manner.
  • Sales and Marketing: Sell helpful products and services to clients.
  • Record Keeping: Maintain accurate and detailed records of client interactions and transactions.

Requirements:

  • Attention to Detail: Must be detail-oriented and able to accurately process transactions and maintain records.
  • Customer Service Skills: Strong customer service skills are essential for providing exceptional service to clients.
  • Basic Math Skills: Basic math skills are required for handling transactions and maintaining accurate records.
  • Experience: Experience in cash handling or as a teller is a plus, but not required. Experience with Microsoft Office is preferred.