PIV Credentialing Specialist

2 weeks ago

Seattle, Washington, United States Citizant Full time
Position Overview:

Salary Range: $46,300 - $53,900 (based on experience).

Key Responsibilities:

Enrollment Management:

  • Organize appointments and manage walk-in services for Personal Identity Verification (PIV) Card activations, enrollments, certificate updates, and PIN resets.
  • Respond to inquiries via phone and email regarding PIV credentials and access control.
  • Oversee the enrollment process for PIV cards, ensuring applicant identity verification and documentation collection.
  • Efficiently manage schedules to ensure a smooth flow of applicants while maintaining accuracy.

Documentation and Data Handling:

  • Collect and accurately document personal information, biometric data (e.g., fingerprints), and other essential details from applicants.
  • Ensure all necessary documents and forms are completed and submitted according to established protocols.

Verification and Security:

  • Authenticate provided documents and information to prevent fraudulent enrollments.
  • Utilize approved verification methods to confirm applicant identities before enrollment.

Data Protection:

  • Handle sensitive personal information with confidentiality, adhering to data protection regulations and security protocols.
  • Maintain the integrity and security of collected data, preventing unauthorized access.

Effective Communication:

  • Clearly communicate the enrollment process, required documents, and next steps to applicants.
  • Deliver exceptional customer service, addressing inquiries and concerns related to the enrollment process.
  • Manage escalations by actively listening and responding to customer needs.
  • De-escalate challenging customer situations while maintaining a calm and friendly demeanor.

Recordkeeping:

  • Maintain accurate records of the enrollment process, documenting each applicant's information and any issues encountered.
  • Prepare and manage spreadsheets to track the status of new applicants, contractors, and federal employee files.

Compliance and Professional Development:

  • Stay informed about relevant policies, regulations, and procedures related to PIV card enrollment.
  • Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.

Qualifications:

  • Proficiency in Microsoft Excel for data management and reporting.
  • Ability to adapt to evolving security procedures and requirements.
  • Prior experience in a similar role, customer service, or administrative position is beneficial.
  • Strong attention to detail and organizational skills.
  • Excellent interpersonal and communication abilities.
  • Capacity to handle confidential information with discretion.
  • Willingness to perform other job-related duties as assigned.

Physical Requirements:

  • This role primarily involves sedentary work.
  • Occasional stair climbing may be required.
  • Periodic standing or walking for extended periods may be necessary.
  • Activities such as reaching, bending, and lifting may be required.
  • Frequent typing is essential.
  • Effective communication through talking and listening is crucial.

Education:

  • High School diploma or GED certification.

Clearance Requirement:

  • US Citizenship is required.
  • Active Public Trust/MBI clearance or the ability to obtain one.

Citizant is committed to being an employer of choice in the Washington metropolitan area, offering challenging and rewarding work, competitive compensation, and opportunities for personal and professional growth.

Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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