Help Desk Support Specialist

2 days ago


College Station, Texas, United States Mount Nittany Health Full time
Job Summary:

Mount Nittany Health is seeking a highly skilled and customer-focused Help Desk Support Specialist to join our team. As a Help Desk Support Specialist, you will be responsible for providing technical support and assistance to our users, ensuring that our information systems are running smoothly and efficiently.

Key Responsibilities:

• Provide first, second, and third-tier technical support to users via phone, email, and in-person.
• Troubleshoot and resolve technical issues with our information systems, including network servers, background processes, interface engines, ancillary systems, and physical/environmental appliances.
• Monitor the performance of our information systems and perform routine maintenance and daily tasks to ensure system integrity.
• Collaborate with IT staff to resolve complex technical issues and implement new technologies.
• Develop and maintain documentation of technical procedures and processes.

Requirements:

• High school diploma required; Bachelor's degree in a related field (IT, Health Administration, etc.) preferred.
• One year experience in a healthcare environment preferred; one year experience with current Microsoft operating systems and Microsoft Office applications required.
• Minimum of one year face-to-face or telephone-based customer service experience preferred.
• Excellent communication and organizational skills required.
• Strong interpersonal and communication skills, especially in the area of communication between technical and clinical staff.
• Ability to work independently and/or collaboratively toward stated goals.
• Working knowledge of computer hardware components and terminology required.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about providing exceptional technical support, please submit your application, including your resume and cover letter, to [insert contact information].

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