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Network Infrastructure Support Specialist

2 months ago

College Station, Texas, United States MANAGEMENT APPLICATIONS, INC. Full time
Job Title: Network Infrastructure Support and Maintenance

Management Applications, Inc. is seeking highly skilled individuals to support the PA Department of Human Services in maintaining and upgrading their network infrastructure.

Job Responsibilities:
  • Provide server, network, and IVR support, including maintenance, disaster recovery, and backup.
  • Monitor network status and resolve issues in a timely manner.
  • Manage server upgrades and expansions, ensuring seamless integration with existing systems.
  • Implement and maintain server security measures to prevent unauthorized access.
  • Support the management and maintenance of network software, including upgrades and patches.
  • Manage LAN interfaces to local county data processing networks, ensuring secure and reliable connectivity.
  • Support the management and maintenance of voice gateways, IVR systems, and inbound/outbound calls.
  • Manage and support Cisco Call Managers and IVR platforms, ensuring optimal performance.
  • Support the management and maintenance of content delivery networks, ensuring fast and reliable content delivery.
  • Provide end-user and desktop support, including help desk level 1-3 services.
  • Manage user accounts and ensure secure access to network resources.
  • Implement and maintain network security measures, including firewalls and VPNs.
  • Support the management and maintenance of Citrix connectivity, ensuring seamless access to network resources.
  • Provide print support and management, ensuring reliable and secure printing services.
  • Support the management and maintenance of asset tracking systems, ensuring accurate and up-to-date inventory.
  • Manage projects and ensure timely completion of tasks and deliverables.
  • Provide knowledge transfer and training to team members, ensuring seamless handovers and knowledge sharing.
Requirements:
  • Minimum of 5 years of experience in managing day-to-day operations and support of client infrastructure networks.
  • CCENT (Cisco Certified Entry Networking Technician) Certification or higher.
  • ITIL v3 certification (Foundation level or higher).
Compensation:

Compensation will be commensurate with experience.

Please submit a resume (2-page max) and minimum salary requirements to be considered for these positions. Please prominently feature the skills described above within the resume you submit. YOU MUST SUBMIT YOUR MINIMUM SALARY REQUIREMENTS. RESUMES WITHOUT MINIMUM SALARY REQUIREMENTS WILL NOT BE CONSIDERED.