Night Auditor

2 months ago


College Station, Texas, United States Home2 Suites College Stat Full time
Job Summary:

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. This includes front desk operations during the overnight shift (typically 11pm-7am). Primary responsibilities include:

  • Registering guests and making reservations
  • Preparing daily reports
  • Balancing transactions
  • Conducting security walks
Responsibilities:

The Night Auditor will be responsible for the following:

  • Approach all encounters with guests and associates in a friendly, service-oriented manner
  • Maintain regular attendance in compliance with company standards
  • Maintain high standards of personal appearance and grooming
  • Comply with company standards and regulations to encourage safe and efficient hotel operations
  • Maintain a friendly and warm demeanor at all times
  • Initiate and complete the End of Day process
  • Run all reports as required for Food and Beverage audit
  • Complete the Night Audit checklist for computer procedures daily
  • Balance the day's work, including movie revenue, telephone postings, valet, laundry, server's and desk agent's paperwork, etc.
  • Maintain cashiering responsibilities as per Front Office procedures
  • Maintain Front Office computer system operation
  • Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
  • Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured
  • Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
  • Follow safety and emergency procedures
  • Maintain proper record keeping
  • Be familiar with all company policies and house rules
  • Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills
  • Maintain radio contact with other associates during entire shift
  • Have a working knowledge of security procedures
  • Ensure associates are at all times attentive, friendly, helpful, and courteous to all guests, managers, and fellow associates
  • Prepare and distribute the Daily Flash Report as needed
  • Transfer the master or house accounts as necessary
  • Distribute work (i.e. revenue printouts, charge and paid folios, vouchers, and checks, etc.) as directed by S.O.P.'s
  • Train any new Night Auditors as requested by management
  • Run morning reports according to company procedures
  • Assign delivery of newspapers daily
  • Deliver or assign delivery of Express Check-Out's
  • Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area
  • Handle items for Lost and Found according to the standard
  • Complete any reports as requested by management in a timely manner
  • Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary, distribution of credit 'Watch List', and preparation of daily revenue summary)
  • As applicable to the hotel, assist guests with food orders and serve food and beverage items to guests in a friendly, professional, and timely manner; demonstrates suggestive selling techniques and maintains a clean, organized environment for guests
  • Attend meetings as required by management
  • Perform any other duties as requested by the Guest Services Manager or any other member of management

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