Help Desk Technician

5 days ago


Detroit, Michigan, United States Verdant Tcs Full time
Help Desk Technician Job Description

Verdant TCS is seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our clients, resolving technical issues, and escalating complex problems to senior engineers.

Key Responsibilities:
  • Manage Help Desk tickets in a timely manner
  • Respond to customer issues via phone, email, and computer chat
  • Provide customer assistance and document interactions
  • Run diagnostics to resolve customer-reported issues and escalate to the next tier when necessary
  • Install, make changes, and repair computer hardware and software
  • Follow up with customers to ensure issues are resolved
Requirements:
  • Proficiency with iOS and Windows computers
  • Excellent oral communication skills
  • Detail-oriented with the ability to keep detailed notes on tickets
  • Ability to diagnose and resolve basic computer technical issues
  • Knowledge of Microsoft Office 365, Google G-Suite, and other domain services
  • Basic experience with Windows Server Active Directory, DNS, DHCP
Work Environment:

Shifts will run 8-5 p.m., Monday through Friday, with rotational on-call after-hour support. This is an at-will employment position. Verdant TCS is proud to be an equal opportunity employer, committed to diversity and inclusion.


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