IT Service Desk Agent
6 days ago
**Job Summary:**
We are seeking a highly skilled and motivated Help Desk Technician to join our team at Verdant TCS. As a Help Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and escalating complex problems to senior engineers.
Key Responsibilities:
- Technical Support: Provide technical support to clients via phone, email, and remote access tools.
- Ticket Management: Manage and prioritize help desk tickets in a timely manner, ensuring that all issues are resolved efficiently and effectively.
- Problem Solving: Troubleshoot and resolve technical issues, using diagnostic tools and techniques to identify and fix problems.
- Communication: Communicate effectively with clients, providing clear and concise explanations of technical issues and solutions.
- Documentation: Document all client interactions, including technical issues and resolutions.
- Escalation: Escalate complex technical issues to senior engineers for further assistance.
- Project Work: Participate in project work, including the installation, configuration, and maintenance of computer hardware and software.
Requirements:
- Technical Skills: Proficiency with iOS and Windows computers, excellent oral communication skills, and a detail-oriented approach to ticket management.
- Knowledge: Knowledge of Microsoft Office 365, Google G-Suite, and other domain services, as well as basic experience with Windows Server Active Directory, DNS, DHCP.
- Networking: Basic understanding of switches, firewalls, VPN clients, and wireless networking.
Work Environment:
This is a full-time position, working 8-5 p.m., Monday through Friday, with rotational on-call support. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
Equal Opportunity Employer:
Verdant TCS is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds.
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