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Technical Support Specialist

2 months ago

Detroit, Michigan, United States Verdant Tcs Full time
Job Description

**Job Summary:**

We are seeking a highly skilled and motivated Help Desk Technician to join our team at Verdant TCS. As a Help Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and escalating complex problems to senior engineers.

Key Responsibilities:

  • Technical Support: Provide technical support to clients via phone, email, and remote access tools.
  • Ticket Management: Manage and prioritize help desk tickets in a timely manner, ensuring that all issues are resolved efficiently and effectively.
  • Problem Solving: Troubleshoot and resolve technical issues, using diagnostic tools and techniques to identify and fix problems.
  • Communication: Communicate effectively with clients, providing clear and concise explanations of technical issues and solutions.
  • Documentation: Document all client interactions, including technical issues and resolutions.
  • Escalation: Escalate complex technical issues to senior engineers for further assistance.
  • Project Work: Participate in project work, including the installation, configuration, and maintenance of computer hardware and software.

Requirements:

  • Technical Skills: Proficiency with iOS and Windows computers, excellent oral communication skills, and a basic understanding of networking concepts.
  • Knowledge: Knowledge of Microsoft Office 365, Google G-Suite, and other domain services, as well as email client configurations and basic experience with Windows Server Active Directory, DNS, and DHCP.
  • Soft Skills: Detail-oriented, ability to work in a fast-paced environment, and a willingness to learn and adapt to new technologies.

Work Environment:

This is a full-time position, working 8-5 p.m., Monday through Friday, with rotational on-call support. Verdant TCS is an equal opportunity employer and welcomes applications from qualified candidates.