Service Desk Support Specialist
1 week ago
We are seeking a highly skilled Service Desk Technician to join our team at Detroit Metropolitan Wayne County Airport (DTW). As a Service Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting and resolving issues promptly, and maintaining a high level of customer satisfaction.
Key Responsibilities:- Provide Tier 1 and Tier 2 level technical support for all issues reported to the Service Desk
- Demonstrate expertise in a wide range of desktop hardware and software, including desktops, copiers, laptops, tablets, printers, office phones, projectors, and smart devices
- Troubleshoot, diagnose, and resolve issues related to operating systems, hardware, and software by analyzing symptoms and identifying root causes
- Accurately record, prioritize, and update all IT support requests using service desk software
- Ensure proper escalation procedures are followed
- Utilize remote management or monitoring software for expedited remedial work and proactive support
- Maintain flexibility to adjust work schedules, including availability for after-hours and weekends if necessary
- College diploma or university degree in Computer Science, Information Technology, or related field, or 2+ years of equivalent work experience
- Proficiency with ticketing applications and providing level 1 or 2 support in a large organization
- Familiarity with MS Windows and Windows-based software, including Office 365 and Active Directory
- Strong knowledge of computer hardware diagnostics and repair
- Excellent verbal and written communication skills
- Self-motivated with the ability to work independently
- Ability to pass an airport background investigation and possess a valid driver's license
- Desktops and PC hardware
- Installing/configuring printers
- Microsoft Operating Systems
- A+, Net+, or Security+ certifications
- ITIL Foundations training/qualifications
- PCI DSS Compliance certification
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.
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