IT Support Specialist

2 weeks ago


Detroit, Michigan, United States ServiceTec Full time
Job Overview

Position: Service Desk Technician

Salary: $50-$55k annually

Location: Detroit Metropolitan Wayne County Airport (DTW)

ServiceTec, a premier provider of managed IT services in the aviation sector, is seeking a dedicated Service Desk Technician. This role offers an exciting opportunity to engage in a dynamic work environment where each day presents new challenges.

Employment Status: This is a full-time role requiring onsite shift work. Working Hours: 9:00 AM to 6:00 PM, Monday to Friday.

Role Responsibilities

The Service Desk Technician will be tasked with delivering Tier 1 and Tier 2 technical support for all inquiries directed to the Service Desk.

  • Serve as the primary contact for troubleshooting and promptly resolving issues, aiming for first-call resolution.
  • Exhibit proficiency in a variety of desktop hardware and software, including desktops, laptops, printers, and smart devices.
  • Diagnose and resolve issues related to operating systems and software by analyzing symptoms and identifying root causes.
  • Maintain accurate records of IT support requests using service desk software, prioritizing and updating as necessary.
  • Follow proper escalation procedures when required.
  • Utilize remote management tools for efficient problem resolution and proactive support.
  • Be adaptable to changing work schedules, including potential after-hours and weekend availability.
Qualifications
  • A college diploma or university degree in Computer Science, Information Technology, or a related field, or a minimum of 2 years of relevant work experience.
  • Experience with ticketing systems and providing technical support in a large organizational setting.
  • Familiarity with Microsoft Windows and associated software, including Office 365 and Active Directory.
  • Strong diagnostic skills for computer hardware and software issues.
  • Excellent verbal and written communication abilities.
  • Self-driven with the capability to work independently.
  • Must pass an airport background check and possess a valid driver's license.
Preferred Skills and Certifications
  • Knowledge of desktop and PC hardware.
  • Experience in installing and configuring printers.
  • Familiarity with Microsoft Operating Systems.
  • Certifications such as A+, Net+, or Security+ are preferred.
  • ITIL Foundations training is advantageous.
  • PCI DSS Compliance certification is a plus.

About ServiceTec: ServiceTec International, Inc. specializes in providing Managed IT Services exclusively to the airport and airline industries since 1989. With a global presence and offices in multiple countries, we partner with airports and airlines of all sizes to manage and support critical IT systems.

ServiceTec Culture: We are committed to fostering a supportive and respectful work environment, recognizing the contributions of our employees and promoting from within whenever possible.



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