IT Systems Process Specialist
2 weeks ago
As a key collaborator with our operational divisions at Smithers, the Systems Process Engineer will be responsible for the design, execution, and oversight of a suite of IT-related processes utilized by our technology teams. The successful candidate will demonstrate a strong history of effectively managing and enhancing top-tier IT processes, services, and systems. Our expansion at Smithers necessitates the creation of new processes to support both our growing office locations and our established sites. This encompasses processes for licensing, provisioning, ticketing, securing, and maintaining a range of cloud-based IT technologies deployed across the organization.
Key Responsibilities include but are not limited to:
- Management of Help Desk Tier 2 Processes, which includes the formulation and execution of metrics, process enhancements, change management protocols, and overseeing relationships with vendors and internal IT teams.
- Alignment of Baseline Security and Intune Deployment & Support Processes, which involves utilizing Autopilot for the installation of security software and required applications.
- Oversight of Licensing Processes, which includes managing third-party contracts to fulfill our internal service level agreements.
- Administration of shared service technologies and support for Data Center and Cloud Systems Maintenance. This includes technologies such as ShareFile and SharePoint, along with responsibility for consolidated Patch Management across Smithers.
- Assistance with Baseline Security and Intune Deployment Support Services.
- Enforcement and compliance with Smithers IT policies.
- Support for Remote Hands and Coverage during Vacations and Holidays, ensuring seamless IT operations.
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent professional experience).
- Strong written and verbal communication skills, along with interpersonal abilities. Experience in documentation and record management is essential.
- In-depth knowledge of IT systems, licensing, and security protocols.
- Exceptional problem-solving and analytical capabilities.
- Experience in vendor management is advantageous.
- Preferred IT certifications (e.g., ITIL, CompTIA).
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or discriminate against employees or applicants based on inquiries about their own or others' compensation, except as required by law.
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