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Technical Support Specialist

2 months ago

Orlando, Florida, United States Russell Tobin & Associates Full time
Technical Support Engineer - UX

We are seeking a highly skilled Technical Support Engineer - UX to join our team. As a Technical Support Engineer - UX, you will be responsible for managing and resolving complex technical issues for our platform.

Key Responsibilities:

  • Provide expert-level technical support to customers and internal teams.
  • Collaborate with cross-functional teams to ensure customer success.
  • Develop and deliver training on new products and technologies.
  • Stay up-to-date with the latest technical trends and advancements.
  • Work closely with engineering teams to resolve complex technical issues.

Requirements:

  • Master's degree in engineering or technical field(s) or Bachelor's degree in engineering or technical field(s) and 2+ years of relevant work experience.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Experience with Java, JavaScript, and database technologies.

Preferred Qualifications:

  • Experience with SaaS products and integrated systems.
  • Knowledge of web application stacks and components.
  • Experience with SQL-based database systems.
  • Hands-on experience with scripting languages, including JavaScript.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.

About Us:

Russell Tobin & Associates is a leading provider of technical support services. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.