Technical Support Specialist
3 days ago
Job Title: Tech Support Specialist
Job Summary:
We are seeking a highly skilled Tech Support Specialist to join our team at Softworld, a Kelly Company. As a Tech Support Specialist, you will be responsible for providing exceptional customer service, technical troubleshooting, and problem resolution to our clients.
Key Responsibilities:
- Provide technical assistance to customers via phone, email, and chat
- Resolve customer problems in a timely and professional manner
- Document customer interactions and issues in our CRM system
- Collaborate with internal teams to resolve complex technical issues
- Stay up-to-date with new technologies and software applications
- Perform other duties as assigned
Requirements:
- High school diploma or equivalent required
- 2+ years of experience in a technical support role
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Knowledge of technical software applications and hardware
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
Softworld, a Kelly Company is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
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