Medical Office Coordinator
2 months ago
Advantia Health is seeking a highly skilled and compassionate Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional patient experiences through effective communication, scheduling, and registration processes.
Key Responsibilities:- Initial Patient Contact: Greet and register patients, schedule appointments, and maintain accurate records and accounts.
- Phone Handling: Welcome patients and visitors on the phone, serving as the first point of contact between the patient and our practice.
- Registration and Scheduling: Perform all registration tasks for new patients and update registration information for established patients, ensuring seamless scheduling and appointment management.
- Customer Service: Demonstrate effective handling of patient situations, including upset or dissatisfied customers, and work collaboratively with other teams to resolve customer needs efficiently and effectively.
- Appointment Scheduling: Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone, adhering to established scheduling guidelines.
- Patient Comfort: Anticipate patients' anxieties, answer questions, and maintain a welcoming reception area environment.
- Financial Management: Record and update financial information, and collect patient charges to optimize revenue.
- Education: High school diploma or GED required; Associate's degree preferred.
- Experience: Minimum two (2) years of experience in a medical or clinical office setting.
- Technical Skills: Experience with EMR, computerized scheduling and registration systems, including Athena, Greenway, and Phreesia.
At Advantia Health, we are dedicated to providing the highest quality patient care available. As a partner with Advantia Health, we are committed to transforming healthcare for all women, setting a higher standard of care and convenience while reducing unnecessary costs. Our team is inspired by compassion and value, taking the time to listen, answer questions completely, and offer helpful technology between visits to empower our patients and ensure they feel at ease.
We are an Equal Opportunity Employer, committed to global diversity, and we take pride in employing the most highly-qualified individuals. If you are selected for further consideration, you will be subject to a background investigation. COVID-19 and Flu vaccination is a required condition of employment.
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