Medical Office Coordinator
5 days ago
We are seeking a highly skilled Call Center Representative to join our team at Advantia Health. As a key member of our patient care team, you will be responsible for providing exceptional service to our patients and families.
Key Responsibilities:
- Greeting and Registering Patients: Welcome patients and visitors to our practice, register new patients, and update existing patient information.
- Scheduling Appointments: Schedule appointments in person or by telephone, following established guidelines to optimize patient satisfaction and provider time.
- Handling Patient Situations: Effectively handle patient situations, including upset or dissatisfied customers, and work with other teams to resolve customer needs.
- Financial Management: Record and update financial information, and collect patient charges to optimize revenue.
Qualifications:
- Education: High school diploma or GED required; Associate's degree preferred.
- Experience: Minimum two (2) years of experience in a medical or clinical office.
- Technical Skills: Experience with EMR, computerized scheduling and registration systems, including Athena, Greenway, and Phreesia.
About Advantia Health:
At Advantia Health, we are committed to providing the highest quality patient care available. We are a partner of Physicians & Midwives, and together, we are transforming healthcare for all women. Our mission is to set a higher standard of care and convenience while reducing unnecessary costs. We take time to listen, answer questions completely, and offer helpful technology between visits to empower our patients and make them feel at ease.
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