Medical Office Director
10 hours ago
We are seeking a highly skilled and experienced Medical Office Manager to oversee and support the clinic operations at Neighborhood Health. The successful candidate will work closely with the Chief Operating Officer and other Neighborhood Health staff to ensure high-quality care is provided to our patient population.
Key Responsibilities- Oversee day-to-day operations at designated clinical site in accordance with Neighborhood Health policies and procedures.
- Directly supervise front desk staff, including orientation, training, and performance management.
- Responsible for coordinating maintenance of assigned facility and ensuring a clean, safe, and compliant work environment.
- Serve as an initial contact for addressing patient grievances and demonstrate sensitivity to patient feedback to improve patient satisfaction.
- Responsible for oversight of maintenance of medical equipment on site and emergency management procedures and drills.
- Responsible for implementing and enforcing Neighborhood Health policies and procedures, including HIPAA, facility operations, and OSHA.
- Manage provider schedules, coordinate provider leave and sick call outs, and ensure adequate staffing.
- Responsible for coordinating newborn infant visit schedules with hospital staff and working with Chief Operating Officer to ensure providers' schedules are filled.
- Act as site's point of contact for LabCorp, vendors, and IT problems, and serve as a liaison between employees and IT department.
- Manage inventory and oversee the ordering of office supplies.
- Participate in quality improvement program and work with Chief Operating Officer to provide regular staff training and updates.
- Knowledge and experience with managing schedules and provider templates.
- Knowledge and experience managing billing issues, including insurance and claims.
- Experience within primary care environment, preferably with Federally Qualified Health Center.
- Familiarity with medical office operations and policies and procedures.
- Ability to demonstrate commitment to the mission of Neighborhood Health and uphold the highest ethical standards in work with patients, staff, and others.
- Strong interpersonal communication skills and ability to work effectively with a diverse workforce and patient population.
- Employee development and performance management skills.
- Experience with information technology, electronic health records, and medical records.
- Knowledge of local healthcare environment and capacity to develop partnerships with community partners.
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