Retail Shipping Specialist

1 week ago

Portsmouth, Virginia, United States The UPS Store Full time
Job Overview:

As a Retail Shipping Specialist at The UPS Store, you will play a crucial role in delivering top-notch customer service and operational support in a vibrant retail atmosphere. Your responsibilities will include assisting customers with their shipping, printing, and packing requirements, ensuring precise transactions, and maintaining the store's overall organization and cleanliness.

Core Responsibilities:

1. Customer Engagement:
  • Welcome customers with a friendly demeanor and assist them with their shipping, printing, and packing inquiries.
  • Provide clear and accurate information regarding UPS services, products, and pricing structures.
  • Address customer questions and concerns with professionalism and courtesy.
2. Operational Assistance:
  • Manage shipments, including packing, labeling, and tracking packages using UPS systems.
  • Utilize office equipment such as copiers, printers, and computers for customer transactions and printing services.
  • Oversee inventory of shipping supplies, ensuring adequate stock levels are maintained.
3. Sales Initiatives:
  • Promote UPS services and encourage customers to consider additional products or services.
  • Assist in executing store promotions and marketing efforts to enhance sales and customer interaction.
4. Administrative Duties:
  • Handle cash transactions and POS operations with accuracy.
  • Complete necessary paperwork and maintain records related to shipments and transactions.
5. Store Upkeep:
  • Ensure the store remains clean, organized, and well-maintained to meet UPS brand standards.
  • Identify and report any maintenance issues or equipment malfunctions.
Qualifications:
  • Prior experience in retail or customer service roles is preferred.
  • Basic understanding of shipping and postal services is beneficial.
  • Excellent interpersonal and communication skills.
  • Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously.
  • Competence in using computers and office equipment.
Education:
  • High school diploma or equivalent is required.
Physical Demands:
  • Capability to lift and move packages, typically weighing up to 50 lbs.
  • Ability to stand and walk for extended periods.
Work Environment:
  • This role involves working in a retail setting with regular customer interactions and exposure to typical retail noise levels.
Conclusion:

As a Retail Shipping Specialist at The UPS Store, you will directly contribute to the store's success by providing exceptional customer service and maintaining operational excellence. Your passion for assisting customers, attention to detail, and ability to excel in a dynamic retail environment will be essential for your success in this position.

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