Retail Shipping Associate
2 weeks ago
As a Retail Shipping Associate at The UPS Store, you will play a crucial role in delivering top-notch customer service in a dynamic retail atmosphere. Your responsibilities will encompass assisting clients with their shipping, printing, and packing requirements, ensuring precise transactions, and upholding the store's operational efficiency and cleanliness.
Core Responsibilities:
1. Customer Engagement:
- Welcome customers with a friendly demeanor and assist them with their shipping, printing, and packing inquiries.
- Provide detailed information regarding UPS services, products, and pricing structures.
- Address customer questions and concerns with professionalism and courtesy.
- Manage shipments, including packing, labeling, and tracking packages using UPS systems.
- Utilize office equipment such as copiers, printers, and computers for customer transactions and printing services.
- Oversee inventory of shipping supplies and ensure adequate stock levels are maintained.
- Advocate for UPS services and promote additional products or services to customers.
- Assist in executing store promotions and marketing strategies to enhance sales and customer interaction.
- Conduct cash handling and point-of-sale transactions with accuracy.
- Complete necessary paperwork and maintain records related to shipments and transactions.
- Ensure the store remains clean, organized, and well-maintained to reflect UPS brand standards.
- Identify and report any maintenance issues or equipment malfunctions.
- Prior experience in retail or customer service roles is preferred.
- Basic understanding of shipping and postal services is beneficial.
- Excellent interpersonal and communication skills.
- Ability to thrive in a fast-paced environment and manage multiple tasks effectively.
- Proficiency in operating computers and office equipment.
- High school diploma or equivalent is required.
- Capability to lift and move packages, typically weighing up to 50 lbs.
- Ability to stand and walk for extended periods.
- This role involves working in a retail setting with regular customer interactions and exposure to typical retail noise levels.
As a Retail Shipping Associate at The UPS Store, you will directly contribute to the store's success by providing exceptional customer service and maintaining operational excellence. Your passion for assisting customers, attention to detail, and ability to excel in a vibrant retail environment will be vital to your success in this position.
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Retail Shipping Associate
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