Retail Shipping Associate

1 week ago


Portsmouth, Virginia, United States The UPS Store Full time
Job Overview:

As a Retail Shipping Associate at The UPS Store, you will play a vital role in delivering exceptional service to our customers in a bustling retail atmosphere. Your responsibilities will encompass assisting patrons with their shipping, printing, and packaging requirements, ensuring precise transactions, and upholding the overall organization and cleanliness of the store.

Key Duties:

1. Customer Engagement:
  • Welcome customers with a friendly demeanor and assist them with their shipping, printing, and packaging requests.
  • Provide clear and accurate information regarding UPS services, products, and pricing.
  • Address customer inquiries and resolve issues in a professional and courteous manner.
2. Operational Assistance:
  • Manage shipments, including packing, labeling, and tracking packages using UPS systems.
  • Utilize office equipment such as copiers, printers, and computers for customer transactions and printing services.
  • Oversee inventory of shipping supplies and ensure adequate stock levels.
3. Sales Initiatives:
  • Promote UPS services and suggest additional products or services to customers.
  • Assist in executing store promotions and marketing efforts to enhance sales and customer engagement.
4. Administrative Responsibilities:
  • Conduct cash handling and point-of-sale transactions accurately.
  • Complete necessary paperwork and maintain records related to shipments and transactions.
5. Store Maintenance:
  • Ensure the store remains clean, organized, and well-maintained to meet UPS brand standards.
  • Monitor and report any maintenance issues or equipment malfunctions.
Qualifications:
  • Previous experience in retail or customer service roles is preferred.
  • Basic understanding of shipping and postal services is advantageous.
  • Strong interpersonal and communication skills are essential.
  • Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously.
  • Proficiency in using computers and office equipment is required.
Education:
  • High school diploma or equivalent is necessary.
Physical Requirements:
  • Must be able to lift and move packages, typically up to 50 lbs.
  • Ability to stand and walk for extended periods.
Working Environment:
  • This position involves working in a retail setting with regular customer interaction and exposure to typical retail noise levels.
Conclusion:

As a Retail Shipping Associate at The UPS Store, you will directly contribute to the success of our operations by providing outstanding customer service and maintaining operational excellence. Your passion for assisting customers, attention to detail, and ability to excel in a dynamic retail environment will be crucial to your success in this position.

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