Ground Transportation Operations Manager

6 days ago

Elizabeth, New Jersey, United States SkyHop Global Full time

Job Summary

The Station Leader will be responsible for a multi-site operation in support of company goals and objectives. This role will direct and lead a team engaged in the Stations delivery of Airline Ground Transportation Services. The Station Leader will ensure the acquisition and development of a team of fully accountable professionals focused on delivering exceptional customer service and exceeding client expectations.

Key Responsibilities

  • Provide leadership to all team members responsible for transportation and schedule management functions;
  • Operate as a successful business unit by reporting on revenues, key performance indicators, budget planning, and talent management;
  • Ensure a personal commitment to safety is exhibited in the execution of all policies and tasks by all team members, enforcing a culture of safety;
  • Prepare and execute the most effective daily and weekly work schedule in response to business needs and proactively address operational functions;
  • Coordinate the execution of all activities that result in the achievement of exceptional customer service levels and exceeding client expectations;
  • Ensure all internal and external communications, including but not limited to management of reports, are responded to within the corporate Standard Operating Procedures;
  • Direct all recruiting and new employee acquisition initiatives to maintain the designated number of trained, qualified, and fully accountable employees required for successful station operations, including ongoing training metrics and compliance;
  • Lead and direct the Performance Management process, including timely and accurate documentation and delivery of performance assessments and individual training plans;
  • Develop an operating team that holds itself accountable for the achievement of company values, with a critical focus on adherence to standard operating procedures;
  • Coordinate and ensure the accurate documentation and completion of vehicle maintenance requirements and records, schedule regular and irregular audits of unit vehicles;
  • Ensure adherence by all team members to office policy and procedures;

Requirements

  • Establish a strong working relationship with internal departments throughout the organization as well as the extensive customer base;
  • Bring a high level of passion to delivering exceptional customer service and exceeding client expectations;
  • Experience in addressing customer needs and concerns to maintain operational excellence;
  • Ability to properly prioritize, implement, and manage work schedules, projects, and build relationships;
  • Strong technical skills with the capability to produce accurate and timely reports;
  • Fluency in English language, second language helpful;
  • Minimum of two to three years of experience in transportation or related industries;
  • Ability to lift up to 75 pounds up to 20 times per day; be able to work outdoors in heat and cold, have a valid driver's license, and be approved by the company's insurance carrier;
  • Willing to work a flexible schedule that may require occasional weekend and/or evening work;

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