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Residential Operations Manager
2 months ago
Overview
At The Michaels Organization, we understand that our business transcends the mere management of properties. It is fundamentally about creating homes for individuals and families, supported by a dedicated team that ensures every aspect of community living is exceptional.
The Community Manager is entrusted with the comprehensive oversight of daily operations at assigned properties, ensuring they are consistently maintained in excellent condition while achieving financial stability. This role is pivotal in providing residents with a clean, safe, and well-managed environment.
The Community Manager is responsible for the strategic management and coordination of all operational facets of the property, which includes: leading and guiding the property staff, preparing and managing budgets, overseeing administrative functions, ensuring maintenance of both the interior and exterior of the property, managing leasing activities and collections, and handling all financial reporting related to the property, staff, and residents.
Key Responsibilities
1. Directly manage, train, and ensure the safety of all personnel assigned to the property. The ability to assess urgent situations and make informed decisions is essential.
2. Oversee the recruitment and training of staff, conduct performance evaluations, and recommend salary adjustments while adhering to company policies.
3. Develop work schedules and allocate staff for both routine and emergency tasks, approving time-off requests as necessary.
4. Educate staff on safe operational practices and ensure accurate reporting of any incidents or emergencies.
5. Design and implement marketing strategies for leasing units, which includes property tours and promotional activities. Maintain awareness of market trends and adjust strategies to remain competitive while complying with relevant laws.
6. Ensure all residents meet compliance and eligibility standards set by local, state, and federal regulations, addressing any issues promptly.
7. Assist in the development and execution of the annual budget, maintaining precise financial records, including payroll and cash management.
8. Supervise external contractors and vendors, ensuring that all work is completed on schedule and meets quality standards.
9. Collaborate with office and maintenance teams during resident move-ins/outs and inspections.
10. Engage with residents and community service providers to foster positive relationships and address any concerns.
11. Adhere to all company policies regarding accounting and operations.
12. Conduct regular property inspections to identify and rectify deficiencies in accordance with company standards.
13. Obtain and maintain all necessary certifications and licenses as required by the company and relevant authorities.
14. Perform additional duties as assigned.
Qualifications
Required Experience:
A minimum of two years in multi-family residential property management, with experience in supervising staff preferred. Familiarity with leasing processes and financial management is advantageous.
Required Education/Training:
High School Diploma or equivalent is required; two or more years of college education is preferred. Relevant certifications or licenses are also preferred.
Required Skills and Abilities:
A professional demeanor with strong conflict resolution skills, excellent organizational capabilities, and meticulous attention to detail in financial record-keeping. A valid driver's license and reliable transportation are typically required.
Working Conditions:
This role primarily involves an office environment, with the necessity to interact with residents and conduct property inspections. Flexibility for evening and weekend work may be required, along with on-call responsibilities for emergencies.
Salary Range Information
The displayed salary range reflects the targeted base salary for this position, influenced by factors such as location, experience, and education.
Rewards & Benefits
At The Michaels Organization, we prioritize the well-being and success of our team members. We offer a competitive salary and a comprehensive benefits package, including health insurance, paid time off, a 401(k) plan with company matching, and numerous professional development opportunities.
Join us in making a positive impact in the lives of our residents and communities.
