Customer Order Management Coordinator

2 weeks ago


Madison, Alabama, United States Madison Metal Processing LLC Full time
Position Overview

The Sales Order Entry role at Madison Metal Processing LLC involves essential communication with clients regarding material delivery timelines, shipment discrepancies, and electronic order confirmations.

Key Responsibilities
  • Order Confirmation: Validate daily customer orders and relay shipment information to external processors, addressing any potential shortages and confirming critical delivery dates.
  • Quality Assurance: Collaborate with customers and the MMP quality team to ensure all order holds are accurately documented in the system.
  • Inventory Management: Partner with MMP analysts to monitor inventory items with less than four weeks of availability.
  • Data Entry: Input data into the PMA (Part Management System), including customer ISRFQ details such as thickness, width, pitch tolerances, and material specifications.
  • Aged Inventory Analysis: Assess reasons for excess inventory, taking into account customer forecast accuracy and potential quality issues.
  • Documentation Creation: Assist analysts in generating necessary internal documents for accounting and materials management when cross-application processes are needed.
  • Inventory Search: Investigate inventory options for customer service or trial materials, coordinating with supply partners as necessary.
  • Mill Orders: Execute monthly mill order placements and secure signed purchase orders for auditing purposes.
  • Scrap Management: Generate forms for scrap or resale as needed, collaborating with analysts for necessary approvals.
  • Forecast Uploads: Input customer forecasts, inventory data, and reconciliation forms into the PMA system.


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