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Administrative Operations Coordinator

2 months ago

Madison, Alabama, United States Singing River Dental Partners, LLC Full time
Job Overview

Position Summary: The Office Manager plays a crucial role in ensuring the seamless operation of the office and supporting the team effectively. This position serves as the primary point of contact for daily office activities and acts as a bridge between the support team and the office environment.

Key Responsibilities:

Team Leadership:

  • Oversee the daily functions of the office by guiding team members and optimizing processes.
  • Initiate daily meetings to share updates and foster a positive atmosphere.
  • Manage daily financial transactions and ensure accurate reporting.
  • Ensure all invoices are properly documented and filed.
  • Handle insurance claims efficiently and maintain accurate patient records.
  • Proactively identify and resolve potential challenges to maintain workflow.
  • Support team development through constructive feedback and recognition.
  • Delegate various office responsibilities among team members.
  • Maintain open communication with dental hygienists and assistants regarding feedback and updates.
  • Collaborate with doctors to ensure their schedules are effective and manageable.

Operational Excellence:

  • Assist with ordering dental and office supplies as necessary.
  • Address challenging patient interactions with professionalism.
  • Manage building and operational issues as they arise.
  • Provide support to team members, ensuring they feel valued and backed.
  • Track and manage time-off requests and update relevant calendars.
  • Verify and approve time cards for accuracy.
  • Monitor appointment requests through digital platforms.
  • Maintain comprehensive records related to office equipment and compliance.
  • Process receipts for financial tracking.
  • Coordinate with relevant personnel regarding doctors' schedules and absences.

Continuous Improvement:

  • Engage in projects aimed at enhancing operational processes and efficiency.

Team Support:

  • Assist with patient check-in and check-out procedures.
  • Update patient information and manage treatment plans.
  • Handle incoming calls and inquiries.
  • Verify insurance information regularly.
  • Facilitate referrals and manage lab communications.

Qualifications:

Skills and Attributes:

  • Dynamic and energetic approach.
  • Strong motivation and self-awareness.
  • Effective conflict resolution skills.