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Customer Service Ambassador

2 months ago

Madison, Alabama, United States Best Western Plus Madison - Huntsville Hotel Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Ambassador to join our team at the Best Western Plus Madison - Huntsville Hotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Guest Interaction
    • Greet every guest with a warm smile and a friendly demeanor
    • Assist guests with the registration process, ensuring a seamless and efficient experience
    • Anticipate the needs of guests and build rapport to create a loyal customer base
  • Front Desk Operations
    • Answer phone calls and take messages accurately and professionally
    • Maintain accurate records of registration and payment information
    • Ensure compliance with health and quality standards
  • Problem Resolution
    • Respond to guest concerns and resolve them appropriately, escalating to management when necessary
Requirements
  • High School Diploma/GED required
  • Familiarity with hospitality industry standards
  • Knowledge of front desk operations and procedures
  • Proficient in English; knowledge of other languages is a plus
  • Ability to use tact and understanding when dealing with a variety of customer service problems
  • Ability to demonstrate genuine care for customers and employees
  • Ability to work in a fast-paced environment