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Community Engagement Manager

2 months ago

Madison, Alabama, United States Be a Steward Full time
Job Overview

The Community Engagement Manager plays a pivotal role in overseeing the daily financial, administrative, marketing, and operational activities of the community. This position ensures that the company’s standards are consistently met while delivering exceptional customer service. The Community Engagement Manager directly leads the onsite team and facilitates effective property management, demonstrating a strong commitment to the needs of both internal and external customers. This role represents the company with professionalism and courtesy.

Key Responsibilities
  • Develop and execute a monthly marketing strategy for the community.
  • Implement resident retention initiatives, marketing campaigns, and advertising programs.
  • Show and lease apartments, and manage the completion of all leasing applications and documentation.
  • Oversee daily activities of staff, including leasing, marketing, maintenance, and construction projects.
  • Maintain budgeted occupancy levels at approved rental rates.
  • Conduct training, coaching, and disciplinary actions in accordance with company standards.
  • Complete scheduled performance evaluations.
  • Foster a collaborative, enthusiastic, and service-oriented environment among team members.
  • Manage the inventory system in conjunction with maintenance supplies and personnel.
  • Maximize Net Operating Income (NOI) through effective cost management and revenue enhancement.
  • Prepare and monitor the operating budget, providing reports on property status, including variance and occupancy reports.
  • Collect rents and fees, address delinquent accounts, and manage eviction processes per policy.
  • Maintain a budget control log and review financial statements, assisting in the preparation of monthly progress reports.
  • Adhere to the Fair Housing Act at all times.
  • Ensure timely processing of invoices to corporate as per company standards.
  • Recruit, hire, train, mentor, and supervise team members, ensuring they meet performance goals.
  • Maintain accurate records in OneSite and follow policies for onsite documentation.
  • Supervise the maintenance of buildings and grounds, conducting inspections with maintenance staff to identify safety hazards.
  • Oversee and approve all work performed by external contractors.
  • Address resident concerns and needs, including disputes, renewals, and maintenance issues.
  • Coordinate the work schedule of maintenance staff with the Lead Maintenance.
  • Participate in after-hours and emergency response as necessary.
  • Ensure maintenance staff completes quarterly Preventive Maintenance Reports for all units and facilities.
Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Demands: While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use tools or controls, reach with hands and arms, and communicate verbally. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment: The noise level in the work environment is typically moderate.

Qualifications
  • Bachelor's degree preferred.
  • Certified Apartment Manager (CAM) certification preferred.
  • A minimum of three to five years of prior property management experience.
  • Familiarity with OneSite or similar property management software.
Competencies
  • Positive, motivating, and team-oriented attitude, recognizing and reinforcing developmental efforts and improvements.
  • Ability to thrive in a fast-paced, competitive environment, setting priorities effectively.
  • Willingness to work weekends and overtime as needed.
  • High degree of professionalism and confidentiality.
  • Strong emphasis on customer service in all job actions, instilling this value in team members.
  • Detail-oriented with excellent communication and listening skills.

At Be a Steward, we are committed to supporting our team members with a comprehensive benefits package that promotes health, well-being, and work-life balance. Expect the following:

  • Medical, Dental, and Vision Insurance: Comprehensive coverage for you and your family.
  • 401(k) Plan: Competitive company match to help you prepare for your future.
  • Paid Time Off (PTO): Enjoy 22 days of PTO annually to recharge.
  • Paid Holidays: 14 paid holidays throughout the year.
  • Competitive Market Pay: Salaries that reflect your skills and experience.

Join us and experience a work environment that values and invests in its people.