Customer Service Agent

1 week ago


Philadelphia, Pennsylvania, United States The Midtown Group Full time
Job Overview

The Midtown Group is seeking dedicated Customer Service Agents to provide exceptional support within a reputable transit organization.

Position Summary:

The primary duty of the Customer Service Agent is to manage incoming inquiries, primarily assisting the senior and disabled community with transportation arrangements. This role demands a high level of service to all customers and internal staff throughout the year.

Key Responsibilities:

  • Maintain comprehensive knowledge of and adhere to all departmental guidelines and protocols.
  • Professionally handle inbound calls.
  • Process requests for transportation, modifications, cancellations, and group bookings via various communication channels including phone, fax, email, and internal systems.
  • Document call interactions accurately.
  • Provide detailed service information and respond to customer queries effectively.
  • Utilize Microsoft Access and scheduling software to assess customer eligibility.
  • Collaborate with various departments to ensure the accuracy of customer and travel data.
  • Offer information regarding Paratransit and accessible services, assisting customers with conditional eligibility.
  • Direct calls to the appropriate resources.
  • Conduct follow-ups on customer inquiries as necessary.
  • Identify and report trends in customer interactions to supervisors.
  • Regularly provide feedback on the policies and procedures of the Reservations Department.
  • Assist in training new staff through cross-training and hands-on support.
  • Perform clerical tasks including faxing, filing, emailing, and processing documentation.
  • Execute additional responsibilities as assigned.

Essential Skills:

  • Professional demeanor
  • Punctuality
  • Strong verbal and written communication abilities
  • Active listening skills
  • Proficient data entry capabilities
  • Attention to detail
  • Problem-solving and analytical skills
  • Interpersonal effectiveness
  • Organizational proficiency
  • Initiative and self-motivation


  • Philadelphia, Pennsylvania, United States PeopleShare Full time

    PeopleShare is actively seeking dedicated individuals for the role of Customer Service Agent.Position Overview:The Customer Service Agent is responsible for addressing customer inquiries and resolving issues in a dynamic, high-demand setting, which necessitates outstanding verbal and written communication abilities.Consistent attendance is essential to...


  • Philadelphia, Pennsylvania, United States PeopleShare Full time

    Company Overview:PeopleShare is a prominent staffing agency that connects talented individuals with rewarding job opportunities across various sectors.Position Summary:The Customer Service Agent is responsible for addressing customer inquiries and resolving issues in a dynamic, high-demand setting. This role requires exceptional verbal and written...


  • Philadelphia, Pennsylvania, United States Brian Cover - State Farm Agent Full time

    Position Overview: Are you a friendly and service-oriented individual? Do you thrive in engaging with clients? If so, a position with a State Farm independent contractor agent could be the perfect fit for you. State Farm agents exclusively promote State Farm insurance and financial service offerings. Key Responsibilities: Build and maintain customer...


  • Philadelphia, Pennsylvania, United States PeopleShare Full time

    Company Overview:PeopleShare is a leading staffing agency dedicated to connecting talented individuals with exceptional job opportunities across various sectors.Position Summary:The Customer Service Agent is responsible for addressing customer inquiries and resolving issues in a dynamic, high-volume call center environment. This role demands outstanding...


  • Philadelphia, Pennsylvania, United States PeopleShare Full time

    Company Overview:PeopleShare is a prominent staffing agency that connects talented individuals with reputable employers across various sectors.Position Summary:The Customer Service Agent is responsible for addressing client inquiries and resolving issues in a dynamic, high-demand setting. This role requires exceptional verbal and written communication...


  • Philadelphia, Pennsylvania, United States Jeff Gottesman - State Farm Agent Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Jeff Gottesman - State Farm Agent. As a key member of our team, you will be responsible for delivering exceptional client experiences that drive business growth and customer satisfaction.Key ResponsibilitiesClient...


  • Philadelphia, Pennsylvania, United States Brian Cover - State Farm Agent Full time

    Position Overview: Are you a friendly and service-oriented individual? Do you thrive in a public-facing role? If so, a position with a State Farm independent contractor agent could be the right fit for you. State Farm agents exclusively promote State Farm insurance and financial service offerings. Key Responsibilities: Build and maintain customer...


  • Philadelphia, Pennsylvania, United States Jeff Gottesman - State Farm Agent Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Jeff Gottesman - State Farm Agent. As a key member of our team, you will be responsible for delivering exceptional client experiences that drive business growth and success.Key ResponsibilitiesClient Communication: Respond to...


  • Philadelphia, Pennsylvania, United States Brian Cover - State Farm Agent Full time

    Position Overview: Are you a personable individual with a passion for assisting customers? Do you thrive in a public-facing role? If so, a position with a State Farm independent contractor agent could be the perfect fit for you. State Farm agents exclusively promote State Farm insurance and financial service offerings. Key Responsibilities: Build and...


  • Philadelphia, Pennsylvania, United States Jeff Gottesman - State Farm Agent Full time

    About UsJeff Gottesman - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our clients. We are seeking a highly skilled and customer-focused individual to join our team as a Customer Relations Representative.Job SummaryWe are looking for a talented professional to manage customer inquiries, resolve issues, and...


  • Philadelphia, Pennsylvania, United States Erica Bantom Martin - State Farm Agent Full time

    **Position Overview**Are you a people person with excellent communication skills? Do you enjoy working with customers and building relationships? If you answered yes to these questions, working for Erica Bantom Martin - State Farm Agent may be the career for you.As a State Farm Agent, we market only State Farm insurance and financial service products. Our...


  • Philadelphia, Pennsylvania, United States Kevin Lowber - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused professional to join our team as a Customer Service Representative at Kevin Lowber - State Farm Agent in Philadelphia, PA.Key ResponsibilitiesProvide exceptional customer service by responding to inquiries, resolving issues, and promoting State Farm products.Develop and maintain strong...


  • Philadelphia, Pennsylvania, United States Kevin Lowber - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and results-driven professional to join our team as a Customer Service Manager at Kevin Lowber - State Farm Agent. As a key member of our agency, you will play a critical role in driving revenue growth, enhancing customer satisfaction, and fostering a positive work environment.Key ResponsibilitiesLead Generation...


  • Philadelphia, Pennsylvania, United States Stalin Vasquez - State Farm Agent Full time

    Opportunity with Stalin Vasquez - State Farm AgentWe are seeking motivated individuals who are eager to understand the essentials of becoming a successful State Farm Agent by being part of our office team. In this role, you will have the opportunity to engage with clients in the community and advocate for a variety of State Farm offerings, including auto,...


  • Philadelphia, Pennsylvania, United States Jeff Gottesman - State Farm Agent Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Relations Representative at Jeff Gottesman - State Farm Agent. As a key member of our team, you will play a vital role in delivering exceptional client experiences that drive business growth and success.Key ResponsibilitiesCustomer Inquiry Management:...


  • Philadelphia, Pennsylvania, United States Brian Cover - State Farm Agent Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as an Office Representative at Brian Cover - State Farm Agent. As an Office Representative, you will play a critical role in establishing and maintaining strong relationships with our customers, providing exceptional service, and driving business growth.Key...


  • Philadelphia, Pennsylvania, United States Chris Giunta - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for establishing strong relationships with our customers, identifying their needs, and providing them with tailored solutions to meet their insurance and financial service...


  • Philadelphia, Pennsylvania, United States Marat Ioshpa - State Farm Agent Full time

    Job OverviewAs a valued member of our team at Marat Ioshpa - State Farm Agent, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative.Key ResponsibilitiesBuild and Maintain Customer Relationships: Forge enduring relationships with clients, proactively following up to ensure continued...


  • Philadelphia, Pennsylvania, United States Lymarie Arroyo - State Farm Agent Full time

    Job Description**Position Overview:**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Lymarie Arroyo - State Farm Agent. As a key member of our team, you will play a vital role in promoting our premier insurance and financial service products to customers.Responsibilities:Build and...


  • Philadelphia, Pennsylvania, United States Pamela Wilkins - State Farm Agent Full time

    Job OverviewPamela Wilkins - State Farm Agent is seeking a highly skilled and customer-focused professional to join our team as a Customer Relations Representative. As a key member of our agency, you will play a vital role in delivering exceptional client experiences that drive business growth and success.Key ResponsibilitiesEstablish and Maintain Customer...