Customer Service Ambassador

1 week ago


Philadelphia, Pennsylvania, United States Jeff Gottesman - State Farm Agent Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Jeff Gottesman - State Farm Agent. As a key member of our team, you will be responsible for delivering exceptional client experiences that drive business growth and customer satisfaction.

Key Responsibilities
  • Client Communication: Respond to customer inquiries and provide accurate policy information in a timely and professional manner.
  • Policy Management: Assist clients with policy changes and updates, ensuring seamless transitions and minimal disruption to their coverage.
  • Claims Processing: Process insurance claims and follow up with clients to ensure timely resolution and satisfaction.
  • Record Keeping: Maintain accurate and up-to-date records of customer interactions, including policy details and communication history.
Requirements
  • Communication Skills: Possess strong verbal and written communication skills, with the ability to effectively interact with clients and colleagues.
  • Attention to Detail: Demonstrate a high level of attention to detail, with the ability to multitask and prioritize tasks efficiently.
  • Customer Service Experience: Previous customer service experience is preferred, with a proven track record of delivering exceptional customer experiences.
  • Language Skills: Bilingual Spanish is required, with the ability to communicate effectively with clients who speak Spanish.
About Us

Jeff Gottesman - State Farm Agent is a leading insurance agency dedicated to providing exceptional service and support to our clients. We are committed to building long-term relationships with our customers and delivering tailored solutions to meet their unique needs.



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