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Customer Service Ambassador
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Jeff Gottesman - State Farm Agent. As a key member of our team, you will be responsible for delivering exceptional client experiences that drive business growth and success.
Key Responsibilities- Client Communication: Respond to customer inquiries and provide accurate policy information in a timely and professional manner.
- Policy Management: Assist clients with policy changes and updates, ensuring seamless transitions and minimal disruption.
- Claims Processing: Process insurance claims and follow up with clients to ensure timely resolution and satisfaction.
- Record Keeping: Maintain accurate and up-to-date records of customer interactions, including policy details and communication history.
- Communication Skills: Possess strong verbal and written communication skills, with the ability to effectively interact with clients and colleagues.
- Attention to Detail: Demonstrate a high level of attention to detail, with the ability to multitask and prioritize tasks efficiently.
- Customer Service Experience: Previous customer service experience is preferred, with a proven track record of delivering exceptional client experiences.
- Language Skills: Bilingual Spanish is required, with the ability to communicate effectively with clients who speak Spanish.
Jeff Gottesman - State Farm Agent is a leading insurance agency dedicated to providing exceptional service and support to our clients. We are committed to building long-term relationships with our customers and delivering tailored solutions to meet their unique needs.
