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Customer Service Agent

2 months ago

Philadelphia, Pennsylvania, United States PeopleShare Full time

Company Overview:

PeopleShare is a prominent staffing agency that connects talented individuals with rewarding job opportunities across various sectors.

Position Summary:

The Customer Service Agent is responsible for addressing customer inquiries and resolving issues in a dynamic, high-demand setting. This role requires exceptional verbal and written communication abilities.

Key Responsibilities:

  • Manage customer inquiries and concerns efficiently while maintaining a professional demeanor.
  • Document and process correspondence, investigate issues, prepare necessary documentation, and coordinate appointments as required.
  • Exhibit reliable attendance to provide consistent support and maintain high service standards.

Job Requirements:

  • A minimum of six months experience in a high-volume customer service environment.
  • Ability to perform calculations related to discounts, interest, and percentages accurately.
  • A high school diploma or GED is mandatory.

PeopleShare is committed to fostering an inclusive workplace and provides equal employment opportunities to all individuals, regardless of race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic predisposition, neurodiversity, disability, veteran status, or any other protected category under applicable laws.