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Customer Service Representative

2 months ago

Philadelphia, Pennsylvania, United States Pamela Wilkins - State Farm Agent Full time
Job Overview

Pamela Wilkins - State Farm Agent is seeking a highly skilled and customer-focused professional to join our team as a Customer Relations Representative. As a key member of our agency, you will play a vital role in delivering exceptional client experiences that drive business growth and success.

Key Responsibilities
  • Establish and Maintain Customer Relationships
    • Build and maintain strong relationships with clients to understand their needs and preferences.
    • Follow up with customers to ensure their needs are met and provide timely responses to inquiries.
  • Provide Exceptional Customer Service
    • Offer prompt, accurate, and friendly service to clients, addressing their questions and concerns regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
    • Utilize a customer-focused, needs-based review process to educate clients about insurance options and promote the development of our business.
  • Collaborate with Agency Team Members
    • Work closely with other agency team members to coordinate efforts and ensure seamless service delivery.
Requirements
  • Dedicated to Customer Service
    • Demonstrate a strong commitment to delivering exceptional customer service and building long-term relationships with clients.
  • Effective Communication Skills
    • Possess excellent communication skills to effectively relate to clients, answer their questions, and anticipate their needs.
  • Problem-Solving and Adaptability
    • Be proactive in problem-solving and adaptable to changing situations and client needs.
Benefits
  • Competitive Compensation
    • Enjoy hourly pay plus commission/bonus opportunities.
  • Professional Growth and Development
    • Participate in valuable career-building experiences and opportunities for advancement within the agency.
  • Work-Life Balance
    • Enjoy paid time off (vacation and personal/sick days) and a birthday off.