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Customer Service Representative

2 months ago

Philadelphia, Pennsylvania, United States Chris Giunta - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for establishing strong relationships with our customers, identifying their needs, and providing them with tailored solutions to meet their insurance and financial service needs.

Key Responsibilities
  • Customer Relationship Building: Establish and maintain strong relationships with our customers, responding to their inquiries and concerns in a timely and professional manner.
  • Needs-Based Selling: Use a customer-focused approach to identify and meet the insurance and financial service needs of our customers.
  • Lead Generation and Appointment Scheduling: Develop and implement strategies to generate new leads and schedule appointments with potential customers.
Requirements
  • Interest in Insurance and Financial Services: A genuine interest in helping customers manage risk and achieve their financial goals.
  • Excellent Communication Skills: Strong written and verbal communication skills, with the ability to listen actively and respond effectively to customer inquiries.
  • People-Oriented: A customer-centric approach, with a focus on building strong relationships and delivering exceptional customer service.
  • Detail-Oriented: A high level of attention to detail, with the ability to analyze customer needs and provide tailored solutions.
  • Proactive Problem-Solving: A proactive approach to problem-solving, with the ability to think critically and develop effective solutions.
  • Ability to Learn Computer Functions: Basic computer skills, with the ability to learn and utilize our software systems to manage customer relationships and generate leads.
  • Team Player: A willingness to work collaboratively as part of a team, with a focus on achieving common goals and delivering exceptional results.
About Our Agency

Our agency, Chris Giunta - State Farm Agent, is a growth-oriented and highly motivated team of individuals who are committed to excellence and personal achievement. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers.

We are an established agency with a strong reputation for delivering exceptional customer service and achieving outstanding results. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity.