Retail Sales Support Specialist

1 week ago


Decatur, Illinois, United States The Salvation Army Central Territory Full time

Job Title: Customer Service Associate at The Salvation Army Central Territory

Mission of The Salvation Army:
The Salvation Army is a global entity, integral to the Christian faith, emphasizing the teachings of the Bible and motivated by divine love. Its primary mission is to disseminate the teachings of Jesus Christ while addressing human needs in His name, with a steadfast commitment to equality.

Position Overview:
Provide exceptional customer service to our patrons and supporters. Ensure a clean and organized workspace to facilitate a pleasant shopping experience. Accurately process transactions.

Core Responsibilities:
This outline is not exhaustive but highlights essential tasks and qualifications for the position. Additional responsibilities may be assigned, with reasonable accommodations available for individuals with disabilities to perform essential job functions.
  • Consistently maintain a professional appearance in line with the dress code.
  • Accurately manage cash transactions, including opening, closing, and balancing cash drawers.
Strict adherence to The Salvation Army's cash management policies is required.
  • Become proficient with the Point of Sale system to ensure efficient sales processing.
Mastery of the system is expected within the first three months of employment.
  • Maintain cleanliness standards at the checkout area and throughout the store.
This includes cleaning, organizing, restocking, and hanging items as needed.
  • Greet customers warmly and offer assistance as needed.
  • Follow all guidelines related to merchandise transactions.
  • Ensure store shelves are adequately stocked and introduce new products.
Strive to meet daily production goals as necessary.
  • Flexibility in work schedule is essential.
Essential Qualifications:
The following criteria represent the fundamental educational background, experience, certifications, skills, and abilities necessary for this role.

Education:
Completion of a High School diploma or equivalent.

Skills and Abilities:
  • Proficient in verbal and written English for effective communication with customers, colleagues, and management.
  • Basic computer skills, including familiarity with the Point of Sale system, payroll software, and other relevant systems.
  • Ability to provide accurate change during transactions.
Physical Requirements:

The following physical demands are essential for an employee to effectively perform the responsibilities of the role.

Reasonable accommodations may be provided to assist individuals in fulfilling core job functions.

Throughout this role, employees will be required to stand, use their hands, and communicate effectively.

Frequent movements include walking and reaching, with occasional climbing, balancing, stooping, kneeling, or crouching.

Lifting objects up to 50 pounds regularly and up to 100 pounds occasionally is expected.

Specific vision capabilities, such as close and distant vision, are necessary, along with the ability to adjust focus.

Work Environment:
This position is situated in a retail environment with moderate noise levels. Employees may encounter dust and temperature variations based on external weather conditions. Regular exposure to outdoor elements is anticipated. The role may require both full-time and part-time availability, including weekend and evening shifts.

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