Operations Manager

1 week ago


Houston, Texas, United States Cargomatic Full time

About Us:

Cargomatic is a leading logistics company committed to delivering exceptional service to our customers. Our team is passionate about finding innovative solutions to complex problems and fostering a culture of collaboration and intellectual curiosity.

Position Overview:

As a Terminal Operations Supervisor at Cargomatic, you will play a critical role in ensuring the smooth and efficient operation of our terminal in Houston, TX. Your responsibilities will include managing driver relationships, optimizing service quality, and fostering a collaborative environment for sustained growth.

Key Responsibilities:

  • Driver Management: Oversee and manage drivers within the business unit, handling dispatching, payroll, compliance, and maintenance to ensure efficient operations.
  • Reputation Management: Cultivate and uphold a positive terminal reputation through consistent and effective communication with stakeholders.
  • Safety and Compliance: Ensure adherence to all company safety and compliance standards, minimizing service failures and maintaining service quality standards.
  • Communication: Ensure accurate and timely internal and external communication by updating systems with precise information.
  • Performance Analysis: Analyze terminal performance, identify enhancement opportunities, and implement strategic plans in coordination with leadership, drivers, and customers.
  • Issue Resolution: Address, report, and take appropriate action on issues promptly, aiming for resolution and prevention.
  • Payroll Verification: Verify drivers' pay accuracy and ensure timely payment.
  • Driver Retention: Strategize and execute driver retention initiatives, analyzing settlement trends and freight distribution equitability.
  • Team Building: Cultivate a collaborative and communicative environment to nurture employee and driver relationships.
  • Customer Relationship Management: Manage customer relationships and devise plans to address challenges effectively.
  • Capacity Planning: Review daily plans vis-à-vis capacity, identifying actions required for business protection and growth.
  • Customer Feedback: Provide sensitive and swift responses to service-related matters and customer feedback.

Qualifications:

  • Education: High school diploma or equivalent required; a 4-year degree is a plus.
  • Experience: Minimum 2 years of transportation experience with a strong understanding of logistics operations.
  • Communication Skills: Exceptional communication skills and ability to liaise with diverse stakeholders.
  • Retention Strategies: Prior experience in driver retention strategies and performance analysis.
  • Analytical Skills: Proficiency in analytical thinking, problem-solving, and decision-making.
  • Attention to Detail: Detail-oriented with a focus on accuracy.
  • Availability: Flexibility to work on-call and potentially during weekends.

The expected salary range for this role is $60,000 to $80,000. Decisions will be made on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.



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