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Operations Manager

2 months ago

Houston, Texas, United States Honcho Pickleball League Full time

About Honcho Pickleball League:

Honcho Pickleball League is a dynamic organization dedicated to building a thriving amateur pickleball community through innovative experiences, high-quality products, and inclusive services. As the fastest-growing sport in the country, pickleball offers a unique opportunity to strengthen communities and foster social connections.

Job Summary:

We are seeking a highly motivated and detail-oriented Operations Manager to oversee the day-to-day operations of our pickleball leagues. This critical role will drive our scaling efforts, expanding leagues to new venues and growing our player base while enhancing the overall experience for participants.

Key Responsibilities:

  • League Operations: Coordinate the planning, scheduling, and implementation of Honcho Pickleball Leagues, ensuring seamless coordination of all activities.
  • Collaboration: Foster collaboration with internal teams and venue partners, establishing clear communication protocols and service level agreement adherence.
  • System Administration: Manage and optimize Honcho's league administration software platform, including configuration, setup, updates, and player communication workflows.
  • Process Improvement: Spearhead the continuous improvement of backend system workflows for league registration, score submissions, team management, and playoffs.
  • Growth Strategy: Develop and execute strategies to boost participant retention and attract new players.
  • Data Analysis: Create and maintain performance dashboards to analyze metrics and provide data-driven recommendations for operational enhancements.

About You:

  • Education: Bachelor's degree in Business, Economics, or a related field.
  • Experience: 2-4 years of professional experience working in business operations, operations management, or a related role.

Skills:

  • Proven ability to own, build, and optimize processes.
  • Exceptional attention to detail and organizational skills.
  • Strong leadership, communication, and interpersonal abilities.
  • Proficiency in Excel/Google Sheets/Airtable and adaptability to new software tools.
  • Robust project management capabilities, adept at juggling multiple initiatives.

Attributes:

  • Passionate about pickleball and the sports industry.
  • Self-motivated with the ability to drive projects independently in a dynamic environment.
  • Creative and innovative thinker with a sports-oriented mindset.
  • Results-driven, with a strong inclination towards data-informed decision making.
  • Adaptable to a fast-paced environment with shifting priorities.

Additional:

  • Location: Remote (US based) - flexible work arrangement.
  • Type: Full-time.
  • Compensation: $60k - $72k per year (based on experience and qualifications).
  • Competitive PTO allowance: enjoy a generous paid time off policy.
  • Opportunity to shape the future: join a dynamic team that's shaping the future of amateur pickleball in the US.