Field Operations Coordinator
6 days ago
Responsibilities:
* Communicate with In-Home Service Professionals in real-time to address issues and adjust routing
* Work with technicians to accommodate same-day customer appointments
* Track and communicate appointment progress with field management
* Refer and assign additional jobs to external subcontractors
* Answer incoming customer calls and handle/transferring appropriately
* Remain sharp and focused throughout the day, handling multiple tasks with accuracy
Requirements:
* Bachelor's degree from a four-year college or university (or equivalent experience)
* Excellent communication and organizational skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Proficiency in DISH's workforce management (WFM) and customer relationship management (CRM) software
What We Offer:
* Competitive hourly rate of $21.25
* Comprehensive benefits package, including health insurance, 401(k), and tuition reimbursement
* Opportunities for career growth and professional development
If you are a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity.", "Company Overview": "DISH is a leading provider of satellite television service, live-streaming, and on-demand programming. Our company has been reimagining the future of connectivity for over 40 years, with a commitment to innovation and customer satisfaction.
At DISH, we value our employees and strive to create a positive and inclusive work environment. We offer a range of benefits and opportunities for growth and development, making us an attractive employer for talented individuals like you.", "Key Skills": "Customer Service, Communication, Organization, Time Management, Adaptability, Technical Skills"}
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