Security Operations Coordinator

2 weeks ago


Chandler, Arizona, United States Gila River Gaming Enterprises Inc. Full time
Job Overview

Position Summary: This role is integral to ensuring the safety and security of all organizational assets while fostering a secure environment for both employees and visitors, embodying the principles of the GILA WAY.

Key Responsibilities:

  • Deliver exceptional service to all guests, both internal and external.
  • Oversee and manage the advanced DSX System for security operations, including access control and alarm monitoring.
  • Utilize the dispatch console to relay critical information and instructions, coordinating with security personnel and other departments.
  • Maintain accurate records of all communications and relevant incidents in dispatch logs.
  • Collaborate with the surveillance team to execute emergency response protocols effectively.
  • Observe and monitor the activities of individuals in designated areas.
  • Engage in additional projects and responsibilities as assigned.

Qualifications:

  • High School Diploma or equivalent is preferred; prior experience in security is advantageous.
  • Familiarity with Closed Circuit Television (CCTV) systems is preferred.
  • Training in first aid and CPR is a plus.
  • Ability to maintain composure and act judiciously in crisis situations.
  • Willingness to work in a smoking environment and adhere to a drug-free workplace policy.
  • Successful completion of a pre-employment drug/alcohol screening and background check is required.
  • Commitment to the GILA WAY, which emphasizes greeting, interacting positively, listening, and appreciating guests.
  • Strong guest service skills, telephone etiquette, and self-motivation are essential.
  • Capability to build effective working relationships and gain cooperation from guests and team members.
  • Excellent communication skills, both verbal and written, are necessary.
  • Ability to acquire a comprehensive understanding of relevant policies, regulations, and technical guidelines within one year of employment.

Important Considerations:

All new hires must successfully complete a pre-employment drug test and background check to ensure eligibility for employment.



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