Customer Service Team Lead

1 week ago


Houston, Texas, United States ChaseSource Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at ChaseSource. As a key member of our customer service team, you will be responsible for providing leadership and coaching to assigned team members, ensuring that customer service objectives are met, and providing exceptional customer service to our clients.

Key Responsibilities:

  • Coach, develop, and motivate customer service representatives to ensure they are providing high-quality service to our clients.
  • Monitor team workload, deadlines, and customer service objectives to ensure they are met.
  • Perform escalated account research, negotiations, and create payment plan agreements in a professional and friendly manner.
  • Collaborate with upper management to complete employee evaluations and ensure that customer service representatives are informed of all procedural and product updates.
  • Other duties as assigned.

Requirements:

  • High school diploma or equivalent from an accredited institution.
  • Bilingual, fluent in both English and Spanish preferred.
  • Previous experience in customer service or a related field is preferred.
  • Minimum of 3 full and/or consecutive years of experience working in a call-center environment.
  • Minimum of 3 years of customer service experience.
  • Proficient computer skills and the ability to learn new software quickly.
  • Ability to work well under pressure and in a fast-paced environment.
  • Strong problem-solving and conflict resolution abilities.
  • Professional phone etiquette and the ability to handle difficult calls.
  • Excellent verbal and written communication skills.
  • Strong organizational skills and attention to detail.

What We Offer:

ChaseSource offers a dynamic and supportive work environment, competitive compensation, and opportunities for professional growth and development.

How to Apply:

If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application to ChaseSource.



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